Health and Safety Program | Grand Canyon Railway & Hotel

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Health and Safety

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Grand Canyon Railway & Hotel Closed
Through Sunday, June 14, 2020
RV Park to Reopen May 15, 2020
In-Park Motorcoach Tours Canceled Through
July 15, 2020

These are unprecedented times with the onset of the coronavirus (COVID-19) pandemic. The health and safety of our guests and employees are top priorities. We have been closely monitoring the guidance and recommendations of public health agencies such as the Centers for Disease Control and Prevention (CDC) and World Health Organization (WHO) as well as federal, state, and local governments.

Given the ongoing and ever stricter guidelines from the CDC, WHO, as well as federal and state governments to limit gatherings, we have made the difficult decision to suspend our operations through Sunday, June 14. We regret that this situation has resulted in the necessity to cancel all lodging, train, and tour reservations for stays through June 14, 2020. The RV Park will be closed through May 14, reopening on May 15, 2020. Additionally, we have made the difficult decision to cancel all motorcoach tours in Grand Canyon National Park through July 15, 2020. The impacted tours include the Grand, Freedom, and Arizona Sunset tours.

This decision was not easy and we recognize the significant impact on your travel plans, but we know that this is the responsible path forward to continue to help slow the spread of the disease.

We look forward to reopening our hotel operations on Monday, June 15, 2020, the reopening of the RV Park with modified services and amenities on May 15, 2020, and restarting our in-park motorcoach tours on July 16, 2020.

Grand Canyon Railway & Hotel
Health & Safety Program

As a company that has operated for over 150 years in some of the most beautiful places on earth, we take pride in every aspect of our operations to deliver an unforgettable experience to our guests. From our front-of-house staff to our housekeepers to our kitchens, our focus on the health and safety of our guests and employees has always been fundamental to our operations as is our dedication to providing guests with flexibility to modify, customize, or cancel reservations. It is simply Second Nature to how we operate.

As we navigate these new and interesting times, we are evaluating every aspect of our operations and taking steps to strengthen employee and guest safety. This page on our website will be a resource to understand all of the practices we have in place regarding the health and safety of our employees and guests. We look forward to welcoming you to the magical place that we are fortunate enough to call home.

Working with Experts

We continue to adopt appropriate sanitization measures as prescribed by the Centers for Disease Control and Prevention (CDC) and encourage you to refer to this respected resource as you make your own near-term travel plans. Our company is in frequent contact with local authorities and partners such as County Health Departments and the National Park Service to continually monitor the situation on a regional level. Together with our internal Health & Safety Team, Xanterra is also consulting with health experts to develop new operational protocols in keeping with governmental guidelines. We are closely monitoring government policy changes, CDC guidelines, government mandates, and public health advancements, and will continue to make changes as necessary and appropriate to our operations.

What are We Doing to Keep Employees and Guests Safe?

At the Grand Canyon Railway & Hotel, the safety of our guests and staff is a top priority. Our operations include lodging, food and beverage, tours, recreation, retail, and management of many public spaces. We are addressing each area of our business with a Health & Safety Team from the Xanterra Corporate Office, working in concert with our management teams in the field at each of our locations. The cross-functional team has developed a comprehensive set of policies and protocols to enhance safety for our guests and employees across all Xanterra brands.

These ongoing efforts include:

  • Increased bathroom and common area cleaning and disinfecting frequency to every (2) two hours. Disinfect all door handles, surfaces and equipment every hour in all guest areas.
  • Employees shall thoroughly wash their hands after each cleaning.
  • Social distancing structures are in place to ensure guests are six feet apart and in groups of fewer than 10 people in the guest registration area, gift shop,, and food to-go areas.
  • Stay over services will only be available upon request.
  • Laundry and housekeeping staff have been trained on procedures for handling linens based on guidance from Association for Linen Management (ALM).
  • All employees are required to wear washable face coverings while working and while on property in communal areas. N95 masks/particulate respirators are available for employees with high-risk responsibilities.
  • Employees will use gloves when handling cleaning chemicals, cash transactions, preparing food, disposing of trash, cleaning bathrooms, if they are exposed to blood borne pathogens, and when handling luggage and processing packages/mail.
  • Guests are encouraged to wear face coverings while in interior public spaces.
  • Employees will have their temperature checked upon arrival to work using a thermal forehead thermometer. Those registering a temperature of 100.4 degrees Fahrenheit or higher will be denied entry to the area and instructed to contact the local clinic for evaluation.
  • Register shields have been installed in point-of-sale areas including the front desk, gift shop, and restaurants.
  • No touch solutions have been arranged for guest transactions. These precautions include:
    • Front Desk – Credit card and room charge transactions will be the preferred method of payment to limit cash transactions. No signatures on registration cards.
    • Gift Shop – No receipt signing, credit card transactions will be encouraged through signage.
    • Restaurant – No receipt signing, room charges and credit card transactions will be encouraged through signage.
  • Hand sanitizer stations have been placed at lobby, gift shop, hotel, restaurant entrances, and point-of-sale areas.
  • Limited guest capacity usage will be encouraged for the elevator and staff will be encouraged to use stairwells when applicable.
  • Plexiglas register shields will be in place for guest and employee safety.
  • Guests RFID Access Cards will be cleaned and disinfected upon return and before distribution to guests.
  • Vendors and contractors will be asked to wear appropriate PPE for the tasks they are performing on property.
  • Receiving employees will disinfect all deliveries upon arrival and quarantine items for 24 hours.

COVID-19 Response Plan

Xanterra takes great pride in our company safety and health record. Still, in these times we may find that we have to respond to a case of COVID-19 in our community. Every location within the company initiated an Incident Response Team very early in the COVID-19 event. These teams have worked tirelessly to keep our communities safe and return to business in a responsible manner. These teams all have detailed response plans in place should we have to react to an exposure event. These plans include employee and guest communication, super sanitation by industrial hygiene-certified cleaning companies and consultation with experts to create a safe environment.

Book and Travel with Confidence

In these uncertain times, it’s hard to know when will be the right time to travel again. You can plan and book with confidence knowing that you can cancel your reservation right up to 72 hours in advance of arrival and receive a full refund (Please see this page for the policy regarding Polar Express).

Should you have any questions or concerns, feel free to give us a call (7a-7p MT) at 1-800-THE-TRAIN (800-843-8724). We look forward to showing you A World of Unforgettable Experiences during your stay.

Note: These standards and protocols may evolve with time and are subject to change.

A Message from Our Parent Company, Xanterra Travel Collection

We appreciate your desire to travel with the brands of the Xanterra Travel Collection and our policies are designed to give you confidence in booking trips with our brands. If you would like to learn the health and safety standards the brands of the Xanterra Travel Collection share, click here or on the button below.