Frequently Asked Questions | Grand Canyon Railway & Hotel

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Frequently Asked Questions

Please select an arrival date.

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Please select an arrival date.

Please select a departure date.

Please select a return date.

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Reservation

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Our Most Frequently Asked Questions

We’ve put together a list of frequently asked questions to help plan your trip to Grand Canyon National Park. If your questions are not answered here, please feel free to call us toll free at 1.800.THE.TRAIN for additional assistance.

Yes. All seats are assigned and can be found on your ticket. We also recommend booking in even numbers if possible as odd numbered groups will have an individual not tied to their party sitting in the open seat.

Yes, you can book different classes of service for each direction on the Grand Canyon Railway. During the online reservation process, you have the flexibility to select your preferred class for both the northbound (Williams to Grand Canyon South Rim) and southbound (Grand Canyon South Rim to Williams) journeys.

Pets of any kind are not permitted inside guest rooms at Grand Canyon Railway hotel and/or train; only service animals are allowed. Traveling with a furry friend? Check out our Pet Resort, conveniently located about 0.4 miles from of the Grand Canyon Railway & Hotel!

Pet Resort reservations cannot be made, modified, or canceled online. Give us a call at Central Reservations and one of our friendly Reservation Specialists will be able to assist you with your request.
For Individual Reservations: 1-800-THE-TRAIN (800-843-8724)
From outside US: +1-303-843-8724. Open seven days a week from 7:00 a.m. to 7:00 p.m. Mountain Time.

Grand Canyon Railway & Hotel and Grand Canyon National Park Lodges have created a variety of ways to accommodate and assist guests with physical challenges. To learn more, please visit our Accessibility page.

Only the Coach and First-Class cars are ADA-accessible on the train. See Choose Your Car. For ADA accessible Motorcoach Rim Tours, see Grand Canyon Tours.

Grand Canyon Railway & Hotel offers plentiful complimentary parking in Williams. If you book a package that includes an overnight stay at the Grand Canyon South Rim, you are welcome to leave your personal vehicle parked in our lots for the duration of your getaway. Please visit the Front Desk or Depot Ticket Counter for additional information.

The Grand Canyon Railway Hotel, RV Park, and Pet Resort are nestled among the Ponderosa pine forest in Williams, Arizona, and is one of the finest hotels in the Grand Canyon-Flagstaff-Williams area.  The Grand Canyon Railway Hotel is located next to the Williams Depot and just two blocks north of downtown Williams and Old Route 66.

Sky Harbor International Airport (PHX) – in Phoenix, Arizona is about 2 hours (182 miles) from Williams. This is the closest international airport.

Harry Reid International Airport (LAS) – in Las Vegas, Nevada is about 3 hours and 20 minutes (217 miles) from Williams.

Flagstaff Pulliam Airport (FLG) – in Flagstaff, Arizona is about 40 minutes (40 miles) from Williams.

Please note: Travel times are estimates and can vary based on traffic and chosen route. Please view our Parking & Directions page for more information.

Summers are pleasant with temperatures ranging from 50°-80°F. If you do venture down into the canyon the temperatures increase, sometimes exceeding over 100°F. As we are at approximately 7,000 feet in elevation, the sun is powerful in higher-altitudes, so wearing hats and sunscreen is highly advised. Evenings are cool around 40°-50°F and wearing light jackets or sweaters is a good idea.

Winters are cold with temperatures between 40°-50°F or lower. We recommend you bring warm clothes and prepare for icy roads and trails, potential road closures and snow.

Spring and fall at Grand Canyon can be unpredictable. Generally, days are comfortably warm around 50°-60°F and the nights cooler. This time of year, can have some of the best weather for hiking.

We advise you to please check the National Park’s weather page for current conditions and forecasts at the Grand Canyon National Park.

The Grand Canyon Railway Hotel offers standard rooms, deluxe rooms, standard suites, and the one-of-a-kind Rail Baron suite.

The Grand Canyon Railway RV Park has 55-foot maximum back-in sites and 65-foot maximum pull-through sites.

For those traveling with friends or family, there is an option for Buddy Sites. These must be booked as a set of two. You can find more detailed information on RV Park amenities and highlights here.

Yes! When booking a package of at least 2 nights, you have the option of staying overnight! Our train schedule departs from Williams in the morning and returns each afternoon. More detailed information and Exclusive Package itineraries can be found here.

We accept reservations for stays up to 13 months in advance. Specifically, on the 1st of each month, we’ll begin accepting reservations for the same entire month of the following year. For more information, please review our reservation policies.

Yes! Standard Rooms, Deluxe Rooms and Suites have ADA accessible options.

Grand Canyon Railway reservations can be cancelled online but they cannot currently be modified online. Please contact an agent through our chat, or by phone at 1-800-TheTrain (800-843-8724) if you need to make changes to an existing reservation.

Yes! All rooms at the Grand Canyon Railway Hotel have TVs. The Grand Canyon RV Park offers HD Digital DirecTV hookups (guests must have a digital tuner).

Guests booked on an overnight train package that includes lodging at the Grand Canyon National Park will be staying at the Maswik Lodge. The Maswik Lodge also has TVs in each room.

All rooms are non-smoking, and non-vaping, both at the Railway Hotel and at all facilities within the park, including Maswik Lodge.

All rooms at the Grand Canyon Railway Hotel and Maswik Lodge (inside the park) have air conditioning and heating.

Yes, all rooms, sites and facilities at the Grand Canyon Railway Hotel & RV Park offer complimentary Wi-Fi (for guests only).

While free Wi-Fi is also offered at the Maswik Lodge, connectivity and bandwidth are limited.

The check-in time is 3:00 pm, and the check-out time is 11:00 am. The Grand Canyon Railway Hotel offers a 24-hour Front Desk.

Check-in for the Maswik Lodge is at 4:00pm and the check-out time is 11:00am.

The check-in time is 1:00pm, and the check-out time is 11:00am. The check-in desk for RV sites is located at the RV store.

For guests arriving after 8:00pm, please check the sign at the RV store for site assignments. Guests will need to go to the Hotel Front Desk to receive a key card for the RV bathroom facilities and return to the RV store the following morning to complete the check-in process.

The check-in time is any time after the Pet Resort opens, and the check-out time is 11:00am. The Pet Resort is open daily from 7:00am-8:00pm.

Please note: If a guest needs to check their pet in after hours, they will need to contact property security. They must have their current shot verification with them. There are no after-hour check-outs available.

There are no waitlists available for any Grand Canyon Railway facilities or tours.

Cancellations do occur; however, they can occur at random, which could result in limited success in obtaining the dates and accommodations you desire. If your first choice is not available, rather than scheduling your vacation around the possibility of a cancellation, we suggest checking alternate dates instead. If you want to continue to check for cancellations, you may visit our online booking engine, use our chat feature, or contact an agent at 1-800-TheTrain (843-8724).

Reservations made by phone cannot currently be cancelled or modified online. Please use our chat feature or contact an agent at 1-800-TheTrain (843-8724).

There are two dining options located at the property:

  • The Fred Harvey Restaurant is the ideal spot for tastes of all ages. Conveniently situated across from the hotel, it serves breakfast and dinner for Grand Canyon Railway passengers and patrons alike. The restaurant features an expansive and fresh selection of traditional fare inspired by the railroad cuisine of years gone by served buffet style.
  • Spenser’s Pub Cozy offers a wide selection of pub-style food and thirst-quenching beverages. Located in the Grand Canyon Railway Hotel, Spenser’s is the perfect place to hole up for a spirited evening of fun, especially during the warmer months when the doors are opened to the patio and the fresh mountain air.

Cooking is prohibited in or outside of your room. This includes, but is not limited to, the following: Crock pots, rice cookers, air fryers, hot plates, cooking stoves, grills, etc. Cooking is only allowed in designated picnic areas.

Neither restaurant located on the property, The Fred Harvey Restaurant and Spenser’s Pub, take advanced reservations. Both will be seated at a first-come, first-served basis.

Grand Canyon Railway operates a collection of gift shops located at our lodges. Our thoughtfully curated items feature art from local artisans, sustainable items, made in USA products, and much more!

If something is lost in our of our lodges, restaurants or on a tour please fill out this form.

If you are still at our property, check with the front desk at your lodge. We will work hard to reunite you with your lost item.

There is an Electric Vehicle Charging Station located behind the hotel, on the west side of the train depot. This is available for train and hotel guests only and is free of charge.

Working in a National Park can be an excellent experience for people of all ages. Visit Career Opportunities for additional information.

The Grand Canyon Railway Hotel uses an application powered by Canary Technologies to offer Pre-Arrival Check-In enhance the guest experience by simplifying the check-in process. This is not required but can significantly decrease the amount of time at the check-in front desk or train depot!

Please note that check-out dates may show as a day later than the actual check-out. Please use the confirmation email sent by Grand Canyon Railway & Hotel to confirm actual booking dates.

The Wild West Shoot Out show occurs about 15 minutes prior to train boarding in a designated area near the train station.

For guests doing same-day round-trip train travel or booking one of our exclusive Grand Canyon Railway packages, there are motorcoach tours specifically tailored to the train schedule! Find more information about these tours under the Plan tab.

Williams, AZ and the Grand Canyon are approximately 7,000 feet in elevation so you can encounter any weather, in any season. Packing layers is essential year-round. You’ll also want sturdy footwear, sunscreen, and a refillable water bottle.

Each car has very limited storage space, in the form of overhead luggage racks. It’s advised to only bring what you need for the day. (Example: coats, cameras/camera bags, diaper bags, medications, water bottle, etc.)

Guests may bring strollers on the day train to the South Rim, and they will be stored in the vestibules (between the cars) on the train.  If you are bringing a stroller, please let an agent know by either using our website chat feature or calling 1-800-TheTrain (800-843-8724).

Anything larger than a backpack will be required to be tagged by the ticket counter prior to 9am (one hour earlier for November and December) and will be transported separately to the Grand Canyon Depot.

Luggage transfers are available for both luggage and bikes.  Each guest will be charged a bag transfer fee for their luggage, which entitles them to (1) standard suitcase and (1) carry-on bag (i.e., small backpack or smaller on the train) per guest to be transferred from the lobby at GCR to their room at the South Rim, and back to the depot or their room at GCR, as applicable.

Bicycles can also be transferred for guests and will be charged an additional bag transfer fee for each bike.

Please note: National Park Service Shuttles only allow carry-on size luggage on park shuttles.

If you are taking the train to the South Rim and spending the night but not staying at the Railway Hotel prior to riding the train, please obtain your bag transfer tag from the Train Depot or Railway Hotel Front Desk prior to boarding. Standard transfer fees apply.

Yes, there is a weight limit of 40 pounds.

Yes! The National Park Service offers multiple shuttle routes inside the Grand Canyon Village and throughout the park. For more information on seasonal dates, routes, and pickup locations, check out the South Rim Shuttle Bus Routes page on the NPS website!

233 N. Grand Canyon Blvd.
Williams, AZ 86046

Grand Canyon Railway Hotel & RV Park
233 N. Grand Canyon Blvd.
Williams, AZ 86046
Phone:928-635-4010

The South Rim of Grand Canyon National Park is open year-round. The Grand Canyon railway runs every day of the year, except Christmas Day, December 25.

The elevation is 7,000 feet above sea level.

The elevation is 6,916 feet above sea level.

Yes, all major carriers currently offer service; however, we cannot make any guarantees to the signal strength.

A business center including computers with internet access and printers is located just off the main lobby of the Grand Canyon Railway Hotel.

The National Park Service currently charges $35 per private vehicle at each of the entrance gates. This fee varies when entering by foot, bicycle or motorcycle and commercial vehicle. Please visit the National Park Service for the most current fee information. This fee is waived with a valid National Park pass.

There are several gas stations located throughout the Williams area.