We have operated for over 150 years in some of the most Beautiful Places on Earth®, and we take pride in every aspect of our operations to deliver A World of Unforgettable Experiences® to our guests. From our front-of-house staff to our housekeepers to our kitchens, our focus on the health and safety of our guests and employees has always been fundamental to our operations as is our dedication to providing guests with flexibility to modify, customize, or cancel reservations. It is simply Second Nature to how we operate.
As the public health landscape shifts and adapts, we consistently evaluate every aspect of our operations in the interest of strengthening employee and guest safety. This information is a resource for the health and safety of our employees and guests. We look forward to welcoming you to the magical place that we are fortunate enough to call home.
We continue to adopt appropriate sanitization measures as prescribed by the Centers for Disease Control and Prevention (CDC), and we encourage you to refer to CDC directly as you make your own near-term travel plans. We are in frequent contact with local authorities and partners such as County Health Departments and the National Park Service to continually monitor various health and safety concerns on a regional level. Together with our internal Health & Safety Team, we are closely monitoring government policy changes, CDC guidelines, government mandates, and public health advancements, and will continue to make changes as necessary and appropriate across all of our operations.
At Grand Canyon Railway & Hotel, the safety of our guests and staff is a top priority. Our operations include lodging, food and beverage, tours, recreation, retail, and management of many public spaces. The corporate Health & Safety Team continues to work in concert with our management teams in the field at each of our locations. This cross-functional team has developed a comprehensive set of policies and protocols to enhance safety for our guests and employees across all Xanterra Travel Collection® companies
These ongoing efforts include:
All Xanterra Travel Collection® companies take great pride in our safety and health record. In the event of COVID-19 outbreak, an Incident Response Team has detailed response plans in place should we have to react to an exposure event. These plans include employee and guest communication, super sanitation by industrial hygiene-certified cleaning companies, and consultation with experts to create a safe environment.
Plans change and things come up, but rest assured that you can always book and travel with confidence when you have a vacation planned with a Xanterra Travel Collection® company. With some of the most flexible cancellation policies in the travel industry, you can rest assured knowing that if things change, we will work alongside you to get things resolved.
Should you have any questions or concerns, feel free to give us a call (7a-7p MT) at 855-733-4522. We look forward to showing you A World of Unforgettable Experiences® during your stay.
We appreciate your desire to travel with Xanterra Travel Collection®, and our policies are designed to give you confidence in booking trips with our brands. If you would like to learn more about the health and safety standards across Xanterra Travel Collection®’s companies, click here or on the button below.