Health and Safety

Grand Canyon Railway & Hotel
Health & Safety Program

We have operated for over 150 years in some of the most Beautiful Places on Earth®, and we take pride in every aspect of our operations to deliver A World of Unforgettable Experiences® to our guests. From our front-of-house staff to our housekeepers to our kitchens, our focus on the health and safety of our guests and employees has always been fundamental to our operations as is our dedication to providing guests with flexibility to modify, customize, or cancel reservations. It is simply Second Nature to how we operate.

As the public health landscape shifts and adapts, we consistently evaluate every aspect of our operations in the interest of strengthening employee and guest safety. This information is a resource for the health and safety of our employees and guests. We look forward to welcoming you to the magical place that we are fortunate enough to call home.

Working with Experts

We continue to adopt appropriate sanitization measures as prescribed by the Centers for Disease Control and Prevention (CDC), and we encourage you to refer to CDC directly as you make your own near-term travel plans. We are in frequent contact with local authorities and partners such as County Health Departments and the National Park Service to continually monitor various health and safety concerns on a regional level. Together with our internal Health & Safety Team, we are closely monitoring government policy changes, CDC guidelines, government mandates, and public health advancements, and will continue to make changes as necessary and appropriate across all of our operations.

What are We Doing to Keep Employees and Guests Safe?

At Grand Canyon Railway & Hotel, the safety of our guests and staff is a top priority. Our operations include lodging, food and beverage, tours, recreation, retail, and management of many public spaces. The corporate Health & Safety Team continues to work in concert with our management teams in the field at each of our locations. This cross-functional team has developed a comprehensive set of policies and protocols to enhance safety for our guests and employees across all Xanterra Travel Collection® companies

These ongoing efforts include:

• Ongoing Cleaning: Grand Canyon Railway & Hotel is exercising continued vigilance in cleaning public spaces and disinfecting hard surfaces in accordance with all applicable laws for cleaning and disinfecting hospitality environments. Our operations use cleaning products and protocols that meet EPA guidelines and are approved for use as a suite of solutions effective against viruses, bacteria and other and bloodborne pathogens.
• Hand Sanitizer: Hand sanitizer dispensers, touchless whenever possible, can be found at key guest and employee entrances and contact areas such as reception areas, hotel lobbies, restaurant entrances, and exercise areas.
• Cleaning of Guest Rooms: Standardized company cleaning and sanitizing protocols are used to clean guest rooms, with particular attention paid to high-touch items including TV remote controls, toilet seats and handles, door and furniture handles, water faucet handles, nightstands, telephones, in-room control panels, light switches, temperature control panels, alarm clocks and luggage racks. Our operations use cleaning products and protocols that meet EPA guidelines and are approved for use as a suite of solutions effective against viruses, bacteria and other and bloodborne pathogens.
• Employee Training: All employees will receive training on safety and sanitation protocols. Hand sanitizer will be available at appropriate key locations and employees will be required to wash their hands after clocking in and throughout their workday.

COVID-19 Response Plan

All Xanterra Travel Collection® companies take great pride in our safety and health record. In the event of COVID-19 outbreak, an Incident Response Team has detailed response plans in place should we have to react to an exposure event. These plans include employee and guest communication, super sanitation by industrial hygiene-certified cleaning companies, and consultation with experts to create a safe environment.

Book and Travel with Confidence

Plans change and things come up, but rest assured that you can always book and travel with confidence when you have a vacation planned with a Xanterra Travel Collection® company. With some of the most flexible cancellation policies in the travel industry, you can rest assured knowing that if things change, we will work alongside you to get things resolved.

Should you have any questions or concerns, feel free to give us a call (7a-7p MT) at 855-733-4522. We look forward to showing you A World of Unforgettable Experiences® during your stay.

A Message from Our Parent Company, Xanterra Travel Collection®

We appreciate your desire to travel with Xanterra Travel Collection®, and our policies are designed to give you confidence in booking trips with our brands. If you would like to learn more about the health and safety standards across Xanterra Travel Collection®’s companies, click here or on the button below.