- The Grand Canyon Railway, Grand Canyon Railway Hotel, RV Park, and Pet Resort are all open.
- In Williams, all-you-care-to-eat breakfasts and dinners are available at The Fred Harvey Restaurant. Spenser’s Pub offers lighter fare and desserts for dine-in or carry out from late afternoon into the evening.
- Inside Grand Canyon National Park:
- Dine-in and carry out options are available at the El Tovar Dining Room. Carry out is available from the Fountain at Bright Angel Lodge, Maswik Food Court, Hermit’s Rest Snack Bar, and the Fred Harvey Food Truck (weather permitting). The Fred Harvey Tavern at Bright Angel Lodge is available for dine-in service. Reservations are required for lunch and dinner at the El Tovar Dining Room. To learn more, click here.
- Motorcoach tours are cancelled through September 2, 2021.
- Shuttle schedules have been modified as follows:
- Our partners at the National Park Service have decided to cancel shuttles on the Purple route for the remainder of 2021.
- The Blue/Village route will begin operating on July 17, 2021. Guests staying overnight at Maswik Lodge should be prepared to walk ¼ mile from the Grand Canyon Depot to the Maswik facility until this shuttle is operating.
- The other shuttles are running modified schedules. Learn more on the NPS website here.
- For the latest information, please visit the National Park Service website.
- Mandatory Mask Policy While on Train: Due to mandates from the Transportation Security Administration, face coverings are required for all staff and all passengers age two (2) and above while onboard the Grand Canyon Railway, regardless of vaccination status.
- Voluntary Mask Policy While Not on Train: All properties, buildings, and operations managed by Xanterra Travel Collection companies are now operating under a voluntary mask policy for all fully vaccinated guests and employees in accordance with guidance from the Centers for Disease Control and Prevention (CDC), unless this conflicts with applicable state or local requirements. All Xanterra Travel Collection company employees will continue to be required to wear masks if they are not vaccinated, and per the CDC those guests who are not vaccinated should continue to wear masks when indoors and when social distancing isn’t possible outdoors.
These are unprecedented times with the onset of the coronavirus (COVID-19) pandemic. The health and safety of our guests and employees are top priorities. We have been closely monitoring the guidance and recommendations of public health agencies such as the Centers for Disease Control and Prevention (CDC) and World Health Organization (WHO) as well as federal, state, and local governments.
Given the ongoing and ever stricter guidelines from the CDC, WHO, as well as federal and state governments to limit gatherings, we have made the difficult decision to cancel all motorcoach tours in Grand Canyon National Park through September 2, 2021. The impacted tours include the Grand, Freedom, and Arizona Sunset tours. The Grand Canyon Railway, Grand Canyon Railway Hotel, Pet Resort, and RV Park are all now open. Additionally, our partners at the National Park Service have decided to cancel shuttles on the Purple route for the remainder of 2021. The other shuttles are running modified schedules. Learn more on the NPS website here. In addition, certain items (such as decorative pillows and blankets, and all paper products) have been removed from our guests rooms.
This decision was not easy and we recognize the significant impact on your travel plans, but we know that this is the responsible path forward to continue to help slow the spread of the disease.
As a company that has operated for over 150 years in some of the most beautiful places on earth, we take pride in every aspect of our operations to deliver an unforgettable experience to our guests. From our front-of-house staff to our housekeepers to our kitchens, our focus on the health and safety of our guests and employees has always been fundamental to our operations as is our dedication to providing guests with flexibility to modify, customize, or cancel reservations. It is simply Second Nature to how we operate.
As we navigate these new and interesting times, we are evaluating every aspect of our operations and taking steps to strengthen employee and guest safety. This page on our website will be a resource to understand all of the practices we have in place regarding the health and safety of our employees and guests. We look forward to welcoming you to the magical place that we are fortunate enough to call home.
We continue to adopt appropriate sanitization measures as prescribed by the Centers for Disease Control and Prevention (CDC) and encourage you to refer to this respected resource as you make your own near-term travel plans. Our company is in frequent contact with local authorities and partners such as County Health Departments and the National Park Service to continually monitor the situation on a regional level. Together with our internal Health & Safety Team, Xanterra is also consulting with health experts to develop new operational protocols in keeping with governmental guidelines. We are closely monitoring government policy changes, CDC guidelines, government mandates, and public health advancements, and will continue to make changes as necessary and appropriate to our operations.
At the Grand Canyon Railway & Hotel, the safety of our guests and staff is a top priority. Our operations include lodging, food and beverage, tours, recreation, retail, and management of many public spaces. We are addressing each area of our business with a Health & Safety Team from the Xanterra Corporate Office, working in concert with our management teams in the field at each of our locations. The cross-functional team has developed a comprehensive set of policies and protocols to enhance safety for our guests and employees across all Xanterra brands.
These ongoing efforts include:
Xanterra takes great pride in our company safety and health record. Still, in these times we may find that we have to respond to a case of COVID-19 in our community. Every location within the company initiated an Incident Response Team very early in the COVID-19 event. These teams have worked tirelessly to keep our communities safe and return to business in a responsible manner. These teams all have detailed response plans in place should we have to react to an exposure event. These plans include employee and guest communication, super sanitation by industrial hygiene-certified cleaning companies and consultation with experts to create a safe environment.
In these uncertain times, it’s hard to know when will be the right time to travel again. You can plan and book with confidence knowing that you can cancel your reservation right up to 72 hours in advance of arrival and receive a full refund (Please see this page for the policy regarding Polar Express).
Should you have any questions or concerns, feel free to give us a call (7a-7p MT) at 1-800-THE-TRAIN (800-843-8724). We look forward to showing you A World of Unforgettable Experiences during your stay.
Note: These standards and protocols may evolve with time and are subject to change.
We appreciate your desire to travel with the brands of the Xanterra Travel Collection and our policies are designed to give you confidence in booking trips with our brands. If you would like to learn the health and safety standards the brands of the Xanterra Travel Collection share, click here or on the button below.