Coronavirus Updates | Grand Canyon Railway & Hotel

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Coronavirus Updates

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Grand Canyon Railway & Hotel Closed From
Friday, March 20 – Thursday, May 21, 2020.
We Will Re-Open Friday, May 22, 2020.

These are unprecedented times with the onset of the coronavirus (COVID-19) pandemic. The health and safety of our guests and employees are our top priorities. We have been closely monitoring the guidance and recommendations of public health agencies such as the Centers for Disease Control and Prevention (CDC) and World Health Organization (WHO) as well as federal, state and local governments.

Given the current recommendations to close bars and restaurants and limit gatherings, we have made the difficult decision to suspend our operations beginning Friday, March 20 at 12:00 pm local time. The temporary closure is anticipated to last through Thursday, May 21, 2020.

This decision was not easy and we recognize the significant impact on your travel plans, but we know that this is the responsible path forward to help slow the spread of the disease.

We are deeply sorry that this pandemic is affecting your visit. We look forward to getting back to normal operations as of Friday, May 22, 2020.

Ongoing Actions When Operating

At Grand Canyon Railway & Hotel, the safety of our guests, passengers, and staff is our #1 priority. It is also the reason behind many of the things that we do on a daily basis.

We anticipate that you may have questions surrounding our efforts to manage coronavirus (COVID-19). Fortunately, Grand Canyon Railway & Hotel’s robust sanitation protocol has been in place for many years. These continuing efforts include:

  • Widespread availability of alcohol-based hand sanitizer in all guest check-in areas, food outlets, cash registers, ticket windows, train cars, and motorcoaches
  • Disinfecting hard surfaces in all hotel and depot public areas multiple times per day, including restrooms, counters, furniture, room keys, elevators, and telephones
  • Around-the-clock housekeeping of all hotel public areas
  • Daily housekeeping of all hotel guest rooms
  • Daily deep cleaning of all train cars
  • Replacement of serving utensils when items are refreshed at the Fred Harvey Restaurant and the train’s on-board food offerings
  • Regularly educating our staff on the importance of (and enforcing adherence to) established policies on hand washing, covering sneezes, and staying home if they are feeling under the weather

We’ve recently enhanced this ongoing regimen with the following:

  • Sanitizing all exterior doorknobs and handles every two (2) hours
  • Sanitizing all guest room doorknobs daily
  • Food at Fred Harvey Restaurant will be distributed by serving staff instead of being self-serve
  • Disinfecting all hard services on board the train multiple times each day, in addition to our daily deep clean
  • Closing the pool, fitness center, and business center temporarily
  • Putting social distancing in place for seating at the Fred Harvey Restaurant, Spenser’s Pub, and in all train cars

We also continue to adopt all reasonably prudent sanitization measures as prescribed by the Centers for Disease Control and Prevention (CDC) and encourage you to refer to this respected resource as you make your own near-term travel plans. Together with you, we will minimize the risk of any illness.

We want you to book and travel with Grand Canyon Railway & Hotel with confidence. Should your plans change, you can modify any reservation through the day prior to your original date of arrival.

Should you have any questions or concerns, feel free to give us a call (7a-7p MT) at 1.800.THE.TRAIN. We look forward to welcoming you aboard.

A Message from Our Parent Company, Xanterra Travel Collection

We appreciate your desire to travel with the brands of the Xanterra Travel Collection and our policies are designed to give you confidence in booking trips with our brands. If you would like to learn how the brands of the Xanterra Travel Collection are monitoring and addressing the COVID-19 pandemic, click here.