Updated 4/21/20
These are unprecedented times with the onset of the coronavirus (COVID-19) pandemic. The health and safety of our guests and employees are top priorities. We have been closely monitoring the guidance and recommendations of public health agencies such as the Centers for Disease Control and Prevention (CDC) and World Health Organization (WHO) as well as federal, state, and local governments.
Given the ongoing and ever stricter guidelines from the CDC, WHO, as well as federal and state governments to limit gatherings, we have made the difficult decision to suspend our operations through Sunday, June 14. We regret that this situation has resulted in the necessity to cancel all lodging, train, RV, and tour reservations for stays through June 14, 2020.
This decision was not easy and we recognize the significant impact on your travel plans, but we know that this is the responsible path forward to continue to help slow the spread of the disease.
We look forward to getting back to normal operations as of Monday, June 15, 2020.
At the Grand Canyon Railway & Hotel the safety of our guests, and staff is a top priority.
We anticipate that you may have questions surrounding our efforts to manage coronavirus (COVID-19). Fortunately, our robust sanitation protocol has been in place for many years. These continuing efforts include:
We also continue to adopt all reasonably prudent sanitization measures as prescribed by the Centers for Disease Control and Prevention (CDC) and encourage you to refer to this respected resource as you make your own near-term travel plans. Together with you, we will minimize the risk of any illness.
We want you to book and travel with us with confidence. Should your plans change, you can modify any reservation through the day prior to your original date of arrival.
In these uncertain times, it’s hard to know when will be the right time to travel again. You can plan and book with confidence knowing that you can cancel your reservation right up to 72 hours in advance of arrival and receive a full refund.
Should you have any questions or concerns, feel free to give us a call (7a-7p MT) at 1.800.THE.TRAIN. We look forward to showing you A World of Unforgettable Experiences® during your stay.
We appreciate your desire to travel with the brands of the Xanterra Travel Collection® and our policies are designed to give you confidence in booking trips with our brands. If you would like to learn the health and safety standards the brands of the Xanterra Travel Collection® share, click here or on the button below.