Reservation Policies | Grand Canyon Railway & Hotel

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Our Reservation Policies

The Grand Canyon Railway & Hotel is part of the Xanterra Travel Collection. Reserving a room through Xanterra’s Central Reservations Office or through our website ensures that you receive the most accurate information available and never pay a booking fee.

We are committed to helping you find your ultimate Grand Canyon Railway experience, while working to protect and preserve Grand Canyon National Park for future generations.

Things to Know

Guest Check-In/Out Times

Hotel check-in time: 3:00 p.m.
Hotel check-out time: 11:00 a.m.

RV Resort check-in time: 1:00 p.m.
RV Resort check-out time: 11:00 a.m.

Pet Resort check-in time: any time after kennel is open (subject to availability)
Pet Resort check-out time: 11:00 a.m.

Ticket Pickup Information

All tickets are available at the Train Depot at the Will Call counter. Allow a minimum of 1 hour before departure time to pick up tickets. The guest whose name is on the reservation will need to present a photo I.D. to receive train tickets.

All train tickets will be available at the Williams Depot Ticket Counter from 11:00am to 6:00 p.m. for the next day’s train. After 6:00 p.m. all tickets are moved to the Grand Canyon Railway Hotel’s Front Desk.

At 7:30 a.m. on the day of the trip, all remaining tickets will be moved and available at the Williams Depot Ticket Counter.

The train will board approximately 15 minutes prior to the scheduled departure time.

Parking

Grand Canyon Railway & Hotel offers plentiful complimentary parking in Williams. If you book a package that includes an overnight stay at the Grand Canyon South Rim, you are welcome to leave your personal vehicle parked in our lots for the duration of your getaway. Please visit the Front Desk or Depot Ticket Counter for additional information.

Online Payment Methods

We accept Visa, MasterCard, Discover, American Express, JCB, and Diners Club.

How to Make a Reservation

You can quickly and efficiently make a reservation or check availability online, or you can talk with one of our knowledgeable reservations agents toll-free at 1.800.THE.TRAIN (800-843-8724).

Central Reservations Hours of Operation

Daily – 7:00 a.m. to 7:00 p.m., Mountain Time

What time is it? Time is confusing out here! Arizona does not follow daylight savings as it is in the Mountain Standard Time Zone. However Denver, Colorado, where our Central Reservations Office is located, does follow DST as it is in the Mountain Time Zone. Click here to check what time it is at our Central Reservations Office.

You can call our Central Reservations Office toll-free within the U.S. at 1.800.THE.TRAIN (800-843-8724). If you are outside of the U.S., call 303-843-8724.

NOTE: The reservations office is closed Thanksgiving, Christmas and New Year’s Day, and will close at 12:00 p.m. on the day prior to each of these holidays.

For same day reservations or to reach a lodge guest, please call Grand Canyon Railway & Hotel at 928-635-4010.

You may also contact us at:
Xanterra Travel Collection
Central Reservations
6312 South Fiddlers Green Circle, Suite 600N
Greenwood Village, Colorado 80111

Policies

Rates

Our rates are quoted in U.S. funds, and are subject to change at any time without notice. Your deposit guarantees your reservation(s) at the rate reserved at the time of booking. Any modifications to your reservation(s) may result in the entire purchase being subject to the new applicable rate.

Unless otherwise noted, room rates are per room, per night, based on double occupancy. Extra adult and rollaway charges apply. Children 15 and under stay free when accompanied by an adult.

Train tickets are per person, based upon adult and child rates. Adults are considered 16 years of age or older. Children are ages 2 to 15, and infants are under the age of 2. Tickets are not required for infants, as long as the child sits in a lap.

All room rates, ticket only purchases, or packages are subject to applicable taxes. Rates quoted do not include the current tax. Taxes are subject to change.
Rates are stated in U.S. dollars.

Reservation Policies

We are currently accepting reservations for stays up to 13 months in advance (excluding Polar Express). On the first of each month, we will begin accepting online reservations for the entire month of the following year at midnight (12:00 am) Mountain time (Denver, CO time). For example, on September 1, we will accept reservations through September 30 of the following year. Our Central Reservations office will begin accepting reservations via phone at 7am Mountain time (Denver, CO time) on the first of each month. Advance reservations are strongly recommended for all properties.

The majority of our rooms are available to book via our online reservation system.

Reservations for individuals may be made for up to 9 rooms, or for up to 19 train seats. Ten or more rooms, or 20 or more train seats, is considered a Group and these requests may be submitted to Grand Canyon Railway’s Group department at (800-843-8723). Reservations booked via this site that are considered to be a Group are subject to cancellation.

Rollaways or cribs are available upon request. Please note all room types will not accommodate a rollaway and/or crib; please refer to room type description. Please note that special requests are not guaranteed, however, they will be noted and honored when possible.

Only Roundtrip Train Tickets may be purchased online. One-way train travel pricing is 80% of the Roundtrip rate and must be booked over the phone. Please call 1.800.THE.TRAIN (800-843-8724) to reserve one way tickets.

Deposits

All Grand Canyon Railway reservations require full payment at the time of booking the reservation.

You may use Discover, JCB, American Express, Diners Club, MasterCard or Visa, and we will charge your credit card upon completion of the reservation.

If booking a Grand Canyon Railway package, the deposit will guarantee your room reservation for an arrival beyond 3:00 p.m.

Any modifications to your reservation(s) may result in the entire stay/tickets being subject to the new applicable rate.

Please note, all reservations must be made in the name of the cardholder, and the cardholder must be present at the time of check-in.

Cancellations

If your plans change for any reservation (excluding Polar Express) you may receive a full refund of the deposit provided you cancel the reservation and obtain a cancellation number at least three (3) days prior to the designated check-in time and arrival date. If making a reservation within 3-days of arrival, the deposit is immediately non-refundable.

Changes & Cancellation

Modify or Cancel Your Reservation

Reservations made online may be cancelled online, but if a modification is required, then you will need to contact Central Reservations at 1.800.THE.TRAIN (800-843-8724).

If your plans change, you may modify your reservation up through the day prior of your original date of travel. Changes are subject to availability, and to the current applicable rates and restrictions for the new dates, classes of service, packages, etc.

If you cancel your reservation for any reason less than three (3) days prior to arrival, your deposit will be forfeited (except for Polar Express).

Pets & Service Dogs

Animals or pets are not allowed, with the exception of qualified Service Dogs for guests with disabilities. Please advise your reservations agent if you are traveling with a Service Dog.

What is a Service Dog

At Grand Canyon Railway & Hotel, a Service Dog is defined as a dog that is personally trained to do work or perform tasks for the benefit of a guest with a disability. There are many different acceptable conditions for using a service dog, such as guiding a blind person, pulling a wheelchair, or alerting and protecting a person who is having a seizure, and other special tasks as defined in Title III of the Americans with Disabilities Act (ADA). A Service Dog is not a pet. All Service Dogs shall be up to date on all required vaccinations upon arrival at the property, and may be subject to additional rules and regulations of the National Park Service.

Are Pets, Service Dogs in Training, or Emotional Support Dogs Considered Service Dogs?

No. Service Dogs do not include pets or Service Dogs in Training. Nor are Emotional Support Dogs or “assistance animals” considered Service Dogs based on a decision by the U.S. Department of Justice. None of these animals will be able to stay in rooms at the Grand Canyon Railway Hotel and must stay at the Pet Resort.